join us in-person for our
BSC Operations Workshop
October 28-30, 2020
Growing your team
Wowing your customers
Increasing your profits
Our interactive operations workshop is designed to help you establish an operational program that will separate your bsc from your competitors.
During this 2 day event we will work through the following topics...
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Build a culture that will promote success
- Organize your company structure to promote synergy
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Gain a better understanding of the field manager role to ensure greater time spent on the most important activities
- Learn how to start up a job in such a way that new customer loyalty emerges quickly
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Establish methods for ensuring long-term customer relationships
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Configure operations to promote optimal efficiency
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Understand how to pay, incentivize, report, and hold accountable field managers
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Identify ways to cut costs, add work, and boost margins
"Jordan's operational knowledge has helped me understand how to structure our operations for effectiveness, position us for growth, and weave our culture and values into it."
- Dominic Cedillo, Owner -- Clean Care, Louisville
Meet Your Instructors
Jordan Tong
CEO & Owner
As a 3rd generation owner of Frantz Building Services, Jordan has used various leadership and strategic approaches to grow the business from $1.7 Million to $15M in just under 13 years. Jordan is a frequent speaker and writer of material for the building services contractor industry.
Brian Lewis, CBSE
President
Brian is the president of Frantz Building Services and has been in the facility service industry for nearly 20 years. Since joining Frantz in 2011, Brian's operational leadership has helped triple company revenue and double the average annual profit margin. He is a gifted communicator and leader of other leaders.
Jeff Carmon, CBSE
Business Development Manager
With over 25 years of business development experience in various industries, Jeff has used the process detailed in this workshop to generate over $6.5 million in annual recurring revenue over a 5 year period at Frantz Building Services. You’ll enjoy Jeff’s down-to-earth delivery of these concepts and strategies.
schedule
Wednesday
6:30 - 9:00 PM : Opening Dinner & Reception
Thursday
8:30 - 8:45 AM : Day 1 Welcome
8:45 - 9:00 AM : Culture: Laying A Foundation To Build Upon
9:00 - 9:30 AM : Organizational Structure: Understanding The Four Silos
9:30 - 10:15 AM : Break
10:15 - 10:45 AM : The Two-Fold Function Of Operations (Cleaners & Customers)
10:45 - 11:30 AM : Managing Cleaners For Optimal Performance
11:30 - 12:30 PM : Lunch Break (Lunch Provided)
12:30 - 1:30 PM : Building Customer Loyalty Quickly - The Job Start-Up
1:30 - 1:45 PM : Break
1:45 - 2:15 PM : Maintaining Customer Loyalty - Thriving Relationships
2:15 - 2:45 PM : How To Configure Operations For Optimal Efficiency
2:45 - 3:00 PM : Break
3:00 - 4:00 PM : Reports, Metrics & Accountability
4:00 - 5:00 PM : Q&A & Table Discussion
Friday
8:30 - 8:45 AM : Day 2 Welcome
8:45 - 9:15 AM : Pay Structures, Bonus & Profit Sharing
9:15 - 10:45 AM : Trimming The Fat, Boosting The Profits
10:45 - 11:00 AM : Break
11:00 - 11:30 AM : Q&A & Table Discussion
11:30 - 12:30 PM : Lunch (Lunch Provided)
*Schedule is subject to change. All times are CST.
"I love holding the total attendees to around 35.
It creates an intimate group that enables us
to get to know one another better.
It also is better for discussion and the freedom to speak more frequently."
- Mark Patton, President -- Patton Building Services, West VA
Our event will be hosted at Frantz Building Services
Corporate Offices at :
319 E 2nd Street
Owensboro, KY 42303
For discounted hotel rates, you can reserve a room here:
at the Downtown Holiday Inn
“Jordan’s operational expertise has really helped us to reduce costs while increasing efficiency. Our turnover is at an all-time low and we are experiencing higher profit margins than ever before.”
Jason Chipps, Owner -- Top Notch Service Group, Inc., South Carolina
Registration is now full. Please submit your information to be added to the wait list and to be the first to know the dates of our next Operations Workshop!
Our Cancellation Policy
A full refund of your registration fee will be available to you through September 9th, 2020.
After that, 25% of your registration fee will be non-refundable.
However, it will be available to you for use towards a future Elite Business Coaching conference.
Please feel free to contact us with any questions at