February 17 - 19, 2021

Owensboro, Kentucky

"Jordan's operational knowledge has helped me understand how to structure our operations for effectiveness, position us for growth, and weave our culture and values into it."

- Dominic Cedillo, Owner -- Clean Care, Louisville

Jordan Tong

CEO & Owner

As a 3rd generation owner of Frantz Building Services, Jordan has used various leadership and strategic approaches to grow the business from $1.7 Million to $15M in just under 13 years.  Jordan is a frequent speaker and writer of material for the building services contractor industry.

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Brian Lewis, CBSE

President

Brian is the president of Frantz Building Services and has been in the facility service industry for nearly 20 years. Since joining Frantz in 2011, Brian's operational leadership has helped triple company revenue and double the average annual profit margin. He is a gifted communicator and leader of other leaders.

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Jeff Carmon, CBSE

Business Development Manager

With over 25 years of business development experience in various industries, Jeff has used the process detailed in this workshop to generate over $6.5 million in annual recurring revenue over a 5 year period at Frantz Building Services.  You’ll enjoy Jeff’s down-to-earth delivery of these concepts and strategies.

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schedule

Wednesday

6:30 - 9:00 PM  :  Opening Dinner & Reception

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Thursday     

8:30 - 8:45 AM  :  Day 1 Welcome

8:45 - 9:00 AM  :  Culture: Laying A Foundation To Build Upon

9:00 - 9:30 AM  :  Organizational Structure: Understanding The Four Silos

9:30 - 10:15 AM  :  Break

10:15 - 10:45 AM : The Two-Fold Function Of Operations (Cleaners & Customers)

10:45 - 11:30 AM : Managing Cleaners For Optimal Performance

11:30 - 12:30 PM : Lunch Break (Lunch Provided)

12:30 - 1:30 PM  : Building Customer Loyalty Quickly - The Job Start-Up

  1:30 - 1:45 PM  : Break

  1:45 -  2:15 PM : Maintaining Customer Loyalty - Thriving Relationships

  2:15 - 2:45 PM : How To Configure Operations For Optimal Efficiency

  2:45 - 3:00 PM : Break 

  3:00 - 4:00 PM : Reports, Metrics & Accountability 

  4:00 - 5:00 PM : Q&A & Table Discussion

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Friday

8:30 - 8:45 AM  : Day 2 Welcome

8:45 -  9:15 AM  : Pay Structures, Bonus & Profit Sharing

9:15 -  10:45 AM : Trimming The Fat, Boosting The Profits

10:45 - 11:00 AM : Break

11:00 - 11:30 AM : Q&A & Table Discussion

11:30 - 12:30 PM : Lunch (Lunch Provided)

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*Schedule is subject to change. All times are CST.

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"I love holding the total attendees to around 35.

It creates an intimate group that enables us

to get to know one another better.

It also is better for discussion and the freedom to speak more frequently."

- Mark Patton, President -- Patton Building Services, West VA

Enjoy Owensboro's small-town charm during your stay as you take a walk along our beautiful river front, window shop in a few of the local boutiques or enjoy some delicious food from our unique restaurants. 

Owensboro is best known for its Bluegrass and BBQ and we can point you in the right direction to experience both on your free night.

Choose from two riverfront hotels, each within walking distance to the conference venue. 

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We love our town and can't wait to share it with you!

“Jordan’s operational expertise has really helped us to reduce costs while increasing efficiency. Our turnover is at an all-time low and we are experiencing higher profit margins than ever before.”

Jason Chipps, Owner -- Top Notch Service Group, Inc., South Carolina

Our Cancellation Policy

A full refund of  your registration fee will be available to you through January 31, 2021.  

After that, 25% of your registration fee will be non-refundable.

However, it will be available to you for use towards a future Elite Business Coaching conference.

Please feel free to contact us with any questions at