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join us in-person for our

BSC Operations Workshop

september 15, 2021 - September 17, 2021


Growing your team

Wowing your customers

Increasing your profits

September 15th - 17th, 2021

Owensboro, Kentucky

Our interactive operations workshop is designed to help you establish an operational program that will separate your bsc from your competitors.


During this 2 day event we will work through the following topics...

  • Build a culture that will promote success

  • Organize your company structure to promote synergy

  • Gain a better understanding of the field manager role to ensure greater time spent on the most important activities

  • Learn how to start up a job in such a way that new customer loyalty emerges quickly

  • Establish methods for ensuring long-term customer relationships

  • Configure operations to promote optimal efficiency

  • Understand how to pay, incentivize, report, and hold accountable field managers

  • Identify ways to cut costs, add work, and boost margins

"Jordan's operational knowledge has helped me understand how to structure our operations for effectiveness, position us for growth, and weave our culture and values into it."

- Dominic Cedillo, Owner -- Clean Care, Louisville

Meet Your Instructors


Jordan Tong

CEO & Owner

As a 3rd generation owner of Frantz Building Services, Jordan has used various leadership and strategic approaches to grow the business from $1.7 Million to $15M in just under 13 years.  Jordan is a frequent speaker and writer of material for the building services contractor industry.

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Jeff Carmon, CBSE

Business Development Manager

With over 25 years of business development experience in various industries, Jeff has used the process detailed in this workshop to generate over $6.5 million in annual recurring revenue over a 5 year period at Frantz Building Services.  You’ll enjoy Jeff’s down-to-earth delivery of these concepts and strategies.



6:30 - 9:00 PM  :  Opening Dinner & Reception


8:30 - 8:45 AM  :  Day 1 Welcome

8:45 - 9:00 AM  :  Culture: Laying A Foundation To Build Upon

9:00 - 9:30 AM  :  Organizational Structure: Understanding The Four Silos

9:30 - 10:15 AM  :  Break

10:15 - 10:45 AM : The Two-Fold Function Of Operations (Cleaners & Customers)

10:45 - 11:30 AM : Managing Cleaners For Optimal Performance

11:30 - 12:30 PM : Lunch Break (Lunch Provided)

12:30 - 1:30 PM  : Building Customer Loyalty Quickly - The Job Start-Up

  1:30 - 1:45 PM  : Break

  1:45 -  2:15 PM : Maintaining Customer Loyalty - Thriving Relationships

  2:15 - 2:45 PM : How To Configure Operations For Optimal Efficiency

  2:45 - 3:00 PM : Break 

  3:00 - 4:00 PM : Reports, Metrics & Accountability 

  4:00 - 5:00 PM : Q&A & Table Discussion


8:30 - 8:45 AM  : Day 2 Welcome

8:45 -  9:15 AM  : Pay Structures, Bonus & Profit Sharing

9:15 -  10:45 AM : Trimming The Fat, Boosting The Profits

10:45 - 11:00 AM : Break

11:00 - 11:30 AM : Q&A & Table Discussion

11:30 - 12:30 PM : Lunch (Lunch Provided)

*Schedule is subject to change. All times are CST.

"I love holding the total attendees to around 35.

It creates an intimate group that enables us

to get to know one another better.

It also is better for discussion and the freedom to speak more frequently."

- Mark Patton, President -- Patton Building Services, West VA

Enjoy Owensboro's small-town charm during your stay as you take a walk along our beautiful river front, window shop in a few of the local boutiques or enjoy some delicious food from our unique restaurants. 

Owensboro is best known for its Bluegrass and BBQ and we can point you in the right direction to experience both on your free night.

Choose from two riverfront hotels, each within walking distance to the conference venue. 

We love our town and can't wait to share it with you!

Our event will be hosted at Frantz Building Services

Corporate Offices at : 

319 E 2nd Street

Owensboro, KY 42303

For discounted hotel rates, you can reserve a room here:


at the Downtown Holiday Inn


“Jordan’s operational expertise has really helped us to reduce costs while increasing efficiency. Our turnover is at an all-time low and we are experiencing higher profit margins than ever before.”

Jason Chipps, Owner -- Top Notch Service Group, Inc., South Carolina

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Our Cancellation Policy

A full refund of  your registration fee will be available to you through January 31, 2021.  

After that, 25% of your registration fee will be non-refundable.

However, it will be available to you for use towards a future Elite Business Coaching conference.

Please feel free to contact us with any questions at

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