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join office pride and elite bsc
for in-person training at our

Operations Workshop

march 21, 2022 - march 22, 2022

Growing your team
Wowing your customers
Increasing your profits


MARCH 21 - 22, 2022

Owensboro, Kentucky

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Our interactive operations workshop is designed to help you establish an operational program that will separate your franchise from your competitors.


During this 2 day event we will work through the following topics...

  • Build a culture that will promote success

  • Organize your company structure to promote synergy

  • Gain a better understanding of the field manager role to ensure greater time spent on the most important activities

  • Learn how to start up a job in such a way that new customer loyalty emerges quickly

  • Establish methods for ensuring long-term customer relationships

  • Configure operations to promote optimal efficiency

  • Understand how to pay, incentivize, report, and hold accountable field managers

  • Identify ways to cut costs, add work, and boost margins

Meet Your Instructors


Pat Durkee

Pat oversees operations, marketing, and franchise development at the Office Pride corporate headquarters. With nearly 30 years’ experience in strategic and franchise operations management at ServiceMaster, General Electric, and the U.S. Navy, he focuses his teams to yield optimal solutions that exceed operational goals and deliver measurable results.

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Jeff Carmon, CBSE

Business Development Manager

With over 25 years of business development experience in various industries, Jeff has used the process detailed in this workshop to generate over $6.5M in annual recurring revenue over a 5 year period at Frantz Building Services.  You’ll enjoy Jeff’s down-to-earth delivery of these concepts and strategies.

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Todd Hopkins
Founder & Owner

Over the past 30 years, Todd has grown Office Pride Commercial Cleaning Services into one of the most admired and award-winning franchises in the industry. He is a respected thought leader, keynote speaker and an international best-selling author. His goal is to help entrepreneurs own and scale a successful commercial cleaning business using the Office Pride business model, founded on biblical principles.


Jordan Tong
CEO & Owner 

As a 3rd generation owner of Frantz Building Services, Jordan has used various leadership and strategic approaches to grow the business from $1.7M to $15M in just under 13 years.  Jordan is a frequent speaker and writer of material for the building services contractor industry.



8:30 - 9:15 AM  :  Day 1 Welcome & Devotional

9:15 - 9:45 AM  :  Office Pride Vision

9:45 - 10:00 AM  :  Break

10:00 - 10:30 AM  :  Organizational Structure: Understanding The Four Silos

10:30 - 11:00 AM : The Two-Fold Function Of Operations (Cleaners & Customers)

11:00 - 11:45 AM : Managing Cleaners For Optimal Performance

11:45 - 12:30 PM : Lunch Break (Lunch Provided)

12:30 - 1:30 PM  : Building Customer Loyalty Quickly - The Job Start-Up

1:30 - 1:45 PM  : Break

1:45 -  2:15 PM : Maintaining Customer Loyalty - Thriving Relationships

2:15 - 2:45 PM : How To Configure Operations For Optimal Efficiency

2:45 - 3:00 PM : Break 

3:00 - 4:00 PM : Reports, Metrics & Accountability 

4:00 - 4:45 AM  : Pay Structures, Bonus & Profit Sharing

4:45 - 5:15 PM : Q&A & Table Discussion

6:00 PM: Dinner provided by Corporate (Location TBD)


8:30 - 8:45 AM  : Day 2 Welcome

8:45 - 10:15 AM : Trimming The Fat, Boosting The Profits

10:15 - 10:30 AM : Break

10:30 - 11:00 AM : Q&A & Table Discussion

11:00 – 11:30 AM : What you thought and Key Takeaways

11:30 - 12:45 PM : Lunch (Lunch Provided)

12:45 – 2:45 PM : Category of One Whiteboarding Session 

2:45 PM: Departure

Enjoy Owensboro's small-town charm during your stay as you take a walk along the beautiful river front, window shop in a few of the local boutiques or enjoy some delicious food from their unique restaurants. 

Owensboro is best known for its Bluegrass and BBQ !

Choose from two riverfront hotels, each within walking distance to the conference venue. 

Our event will be hosted at:

Elite BSC

319 E 2nd Street

Owensboro, KY 42303

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